DELIVERY & RETURN
DISPATCH INFORMATION
We are currently experiencing high volumes of personalised orders. Please be aware dispatch times are longer at present.
You will receive a dispatch email with your tracking number once your order has been dispatched.
We do not offer a Next Day Delivery/Faster Postage option at present.
All orders once shipped are sent Royal Mail 48 Tracked.
PERSONALISED/CUSTOM ORDERS
Personalised/Custom Orders take 10 -14 working days to arrive. This does NOT include orders that have opted for initials on Hat Silks, Baselayers or Leggings.
BLACK FRIDAY RETURNS & EXCHANGES POLICY
For all orders placed during our Black Friday Event will only be eligible for an EXCHANGE ONLY. Items must be returned and in our possession by no later than 8 January 2021. Any items received after this date will not be processed and will be returned to you.
CHRISTMAS RETURNS & EXCHANGES POLICY
We are happy to offer extended returns and exchanges over the Christmas period. Any orders placed on/after 1 December 2020 will be eligible for a return or exchange until 11 January 2021.
PLEASE NOTE ANY RETURNS OR EXCHNAGES RECEIVED AFTER THIS DATE WILL NOT BE PROCESSED AND WILL BE AUTOMATICALLY RETURNED TO YOU.
RETURNS & EXCHANGES POLICY
- Items must be returned within 14 days upon receipt of goods.
- Items must have all tags attached.
- Items must be unworn and unwashed with original tags intact.
- The customer is responsible for the cost of the return. We recommend using a tracked or signed service and keep your receipt as this is your proof of postage, as we cannot be held responsible for any missing items.
- Refunds will be processed within 28 days of receiving a return.
- Return costs are non-refundable.
- Your refund will be the cost of the item minus the postage costs originally paid.
- Personalised Hat Silks/Baselayers (e.g. Elevation Sets/Silks and any other customised items) are NON-RETURNABLE and NOT eligible for a refund or an exchange. Please double check sizing before purchasing.
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Please note refunds are only eligible within 14 days of receipt. If you return your items outside of this period your return will be refused and returned to you or a Credit Note will be issued against your order.
RETURNING A FAULTY OR INCORRECT ITEM
Please contact us if you believe you have received a faulty or incorrect item (info@stockinjur.com). You must inform us within 48 hrs of receiving your order, if you believe it has been damaged in transit or is faulty, otherwise no claim can be accepted.
Please note refunds are only eligible within 14 days of receipt. Your item must be deemed faulty within 90 days at the discretion of Stockinjur Ltd. We will happily offer a credit note or exchange ONLY for the faulty or incorrect item within this time frame.
HOW TO RETURN AN ITEM
Please email us at info@stockinjur.com if you wish to return an item.
