DELIVERY & RETURNS
Orders are dispatched within 1-2 working days.
Please see the changes to our Delivery Prices effective from January 2020.
RETURNS & EXCHANGES POLICY
- Items must be returned within 14 days upon receipt of goods.
- Items must have all tags attached.
- Items must be unworn and unwashed with original tags intact.
- The customer is responsible for the cost of the return. We recommend using a tracked or signed service and keep your receipt as this is your proof of postage, as we cannot be held responsible for any missing items.
- Refunds will be processed within 28 days of receiving a return.
- Return costs are non-refundable.
- Your refund will be the cost of the item minus the postage costs originally paid.
- Personalised Hat Silks/Baselayers (e.g. Elevation Sets/Silks and any other customised items) are NON-RETURNABLE and NOT eligible for a refund or an exchange. Please double check sizing before purchasing.
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Please note refunds are only eligible within 14 days of receipt. If you return your items outside of this period your return will be refused and returned to you or a Credit Note will be issued against your order.
RETURNING A FAULTY OR INCORRECT ITEM
Please contact us if you believe you have received a faulty or incorrect item (info@stockinjur.com). You must inform us within 48 hrs of receiving your order, if you believe it has been damaged in transit or is faulty, otherwise no claim can be accepted.
Please note refunds are only eligible within 14 days of receipt. Your item must be deemed faulty within 90 days at the discretion of Stockinjur Ltd. We will happily offer a credit note or exchange ONLY for the faulty or incorrect item within this time frame.
HOW TO RETURN AN ITEM
Please email us at info@stockinjur.com if you wish to return an item.
Whilst every effort is made to ensure the correct colour is illustrated on screen. Please be aware colours can appear differently on various devices. We cannot be held responsible for this.
There maybe slight variations in shades/faux fur colours.
