DELIVERY & RETURNS
Orders are dispatched within 1-2 working days.
Please see the changes to our Delivery Prices effective from January 2020.
BLACK FRIDAY/CYBER WEEKEND
Any orders placed during this sale event are only eligible for an exchange or credit note.
CHRISTMAS RETURNS POLICY
We are happy to be able to offer extended Christmas returns.
Orders placed during November and December will have until 6 January 2020 or our usual 14 days (whichever is longer) from receipt of goods, to return the items to us for a refund or exchange.
Please be aware if your return is after our 14 days Policy, your return can only be exchanged or a credit note.
RETURNS & EXCHANGES POLICY
- Items must be returned within 14 days upon receipt of goods.
- Items must have all tags attached.
- Items must be unworn and unwashed with original tags intact.
- The customer is responsible for the cost of the return. We recommend using a tracked or signed service and keep your receipt as this is your proof of postage, as we cannot be held responsible for any missing items.
- Refunds will be processed within 28 days of receiving a return.
- Return costs are non-refundable.
- Personalised Hat Silks/Baselayers (e.g. Elevation Sets/Silks and any other customised items) are NON-RETURNABLE and NOT eligible for a refund or an exchange. Please double check sizing before purchasing.
RETURNING A FAULTY OR INCORRECT ITEM
Please contact us if you believe you have received a faulty or incorrect item (info@stockinjur.com). You must inform us within 48 hrs of receiving your order, if you believe it has been damaged in transit or is faulty, otherwise no claim can be accepted.
Please note refunds are only eligible within 14 days of receipt. Your item must be deemed faulty within 90 days at the discretion of Stockinjur Ltd. We will happily offer a credit note or exchange for the faulty or incorrect item within this time frame.
HOW TO RETURN AN ITEM
Please email us at info@stockinjur.com if you wish to return an item.
