Whilst every effort is made to ensure the correct colour is illustrated on screen. Please be aware colours can appear differently on various devices. We cannot be held responsible for this.

There maybe slight variations in shades/faux fur colours.

DELIVERY & RETURNS

CHRISTMAS DELIVERY CUT OFF DATES

UNITED KINGDOM - Orders must be placed before 5 December by 12pm in order to be guaranteed in time for Christmas.

INTERNATIONAL - Orders must be placed before 4 December by 12pm in order to be guaranteed in time for Christmas.If you would like a trackable service then you must choose this option at the checkout.

DISPATCH INFORMATION

ORDERS ARE TAKING LONGER THAN USUAL TO DISPATCH DUE TO THE HIGH VOLUME OF ORDERS. PLEASE ALLOW 10 WORKING DAYS FOR YOUR ORDER TO ARRIVE PRIOR TO CONTACTING US.

All orders are sent with Royal Mail 48 Tracked. You will receive an email and text from Royal Mail to confirm delivery date once your order has been dispatched. Please allow 3-5 working days. This does not include weekends/Bank Holidays.

BLACK FRIDAY RETURNS & EXCHANGES POLICY

For all orders placed during our Black Friday Event will only be eligible for an EXCHANGE ONLY. Items must be returned and in our possession by no later than 8 January 2021. Any items received after this date will not be processed and will be returned to you.

CHRISTMAS RETURNS & EXCHANGES POLICY

We are happy to offer extended returns and exchanges over the Christmas period. Any orders placed on/after 1 December 2020 will be eligible for a return or exchange until 11 January 2021.

PLEASE NOTE ANY RETURNS OR EXCHNAGES RECEIVED AFTER THIS DATE WILL NOT BE PROCESSED AND WILL BE AUTOMATICALLY RETURNED TO YOU.

RETURNS & EXCHANGES POLICY

• Items must be returned within 14 days upon receipt of goods.
• Items must have all tags attached.
• Items must be unworn and unwashed with original tags intact.
• The customer is responsible for the cost of the return. We recommend using a tracked or signed service and keep your receipt as this is your proof of postage, as we cannot be held responsible for any missing items.
• Refunds will be processed within 28 days of receiving a return.
• Return costs are non-refundable. 
• Your refund will be the cost of the item minus the postage costs originally paid.
• Personalised Hat Silks/Baselayers (e.g. Elevation Sets/Silks and any other customised items) are NON-RETURNABLE and NOT eligible for a refund or an exchange. Please double check sizing before purchasing.
• Please note refunds are only eligible within 14 days of receipt. If you return your items outside of this period your return will be refused and returned to you or a Credit Note will be issued against your order.

RETURNING A FAULTY OR INCORRECT ITEM

Please contact us if you believe you have received a faulty or incorrect item  (info@stockinjur.com). You must inform us within 48 hrs of receiving your order, if you believe it has been damaged in transit or is faulty, otherwise no claim can be accepted.

Please note refunds are only eligible within 14 days of receipt. Your item must be deemed faulty within 90 days at the discretion of Stockinjur Ltd. We will happily offer a credit note or exchange ONLY for the faulty or incorrect item within this time frame.

HOW TO RETURN AN ITEM

Please email us at info@stockinjur.com if you wish to return an item.